**IMPORTANT CANCELLATION/NO SHOW POLICY**
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Appointment confirmations are sent out 24 hours in advance for your convenience. Since the services are reserved for you personally, a Cancellation fee will apply on appointments cancelled within 24 hours before said appointment.
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS”, cancellations within 4 hours of scheduled start time, will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 5 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
**IMPORTANT REDO & RETURN POLICY**
As you stylist, your happiness is my number one priority, so of course I want to make sure you are 100% satisfied with your hair. Depending on the integrity of you hair and your hair’s current condition it could take multiple sessions to achieve your desired color/style result, which is why I walk you through a thorough consultation before every appointment so I can communicate this to you. However, in the event you are unsatisfied with the services preformed I am more than happy to have you come in for a complimentary adjustment with in 7 days of your unsatisfied appointment. If you choose to see another salon or stylist during this 7 day redo period I can not be held liable for any adjustments made and you will be charged full price for any following services requested. I stand by my work and will never let a client leave if I myself am not 100% satisfied with the results, with that being said we will not offer any refunds for services preformed in the salon.
Should you make a retail purchase that you are unsatisfied with, I will accept retail exchange at full credit 30 days from your initial purchase.